Frequently Asked Questions

Everything you need to know about your favorite 10-in-1 hair solutions.

Are It's a 10 Haircare products cruelty-free?

Yes, we are proud to be a Leaping Bunny certified cruelty-free brand. We do not test our products or ingredients on animals.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for products purchased directly from our official website. Items must be in their original packaging and at least half-full to qualify for a refund.

Do your products contain sulfates or parabens?

Many of our collections, including the Miracle Silk and Potion 10 lines, are formulated without sulfates or parabens to ensure the healthiest results for your hair.

Do you ship internationally?

Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and estimated delivery times.

Can I use It's a 10 products on color-treated hair?

Absolutely! Our formulas are designed to be color-safe, helping to protect your investment by preventing fading and adding essential moisture back into chemically-treated strands.